In this Faces of CrowdComms interview with Chris Nelson, the Customer Relations Manager at CrowdComms, Chris shares his experiences and reflections from his first six months in the role.
Chris and Matt discus the importance of building relationships with past clients and understanding their journey not just from immediate feedback, but long after events have finished.
He emphasises the value of having open, honest conversations and getting feedback to improve services. Chris also comments on the dynamic and expansive nature of the events industry, drawing from his experiences at recent exhibitions.
Key takeaways from the interview include:
- Relationship Building: Chris highlights the significance of maintaining relationships with clients and the positive responses he has received from phone conversations rather than emails.
- Industry Insights: He provides insights into the diverse and expansive nature of the events industry, sharing his experiences of attending exhibitions and engaging with competitors.
- Trust and Feedback: Their conversation stresses the importance of trust and feedback in improving services and products, showcasing CrowdComms’ commitment to listening to client needs.
- Adaptability and Learning: Chris discusses his ability to adapt to a new industry and the ongoing learning process, especially in the context of technology’s role in events.
- Fun questions: Chris shares some amusing anecdotes to Matt’s tough questions, including his involvement with the Scouts to help him overcome a zombie apocalypse and his preference for face-to-face interactions over digital communication.
Did you miss an episode with Commercial Director Lee Jack or Account Manager Hannah Spurdle? Watch them here https://www.crowdcomms.com/news-events-insights/the-faces-of-crowdcomms-hannah-spurdle and https://www.crowdcomms.com/news-events-insights/the-faces-of-crowdcomms-lee-jack/.
