- You will be allocated a named support agent for the full life cycle of the event.
- App design service to include implementation of brand guidelines.
- If the client uses the CrowdComms design service, we will upload and brand the app and facilitate one (1) further update once signed off by the client.
- Supply of two (2) hours of phone/ online Content Management System (CMS) training.
- Acknowledge emails within one (1) business day.
Client Will: #
- Provide brand guidelines where applicable.
- Provide design assets.
- Upload all app content via the CMS.
- Make all edits/ updates via the CMS.
- Proof and approve all content and app setup before launch.
Please Note #
- CrowdComms will provide templates for app content.
- Where possible brand assets should be provided in a vector format or as high resolution bitmaps.
- Support requests should be condensed into one email.
- Native apps require three (3) weeks for the submission process.
- All projects require and internal quality assurance check. This check is carried out by a designated member of our QA team.
- In all instances the client will be required to sign off projects before going live.
