1. Platform URL #
Decide your chosen URL i.e. www.myevent2025.com. On the admin dashboard for your relevant platform, you can send this URL to the live chat team and they will setup your chosen URL providing it is available and meets suitable criteria.
Please note: This can take up to 24 hours to take affect and in rare cases longer (its usually quicker), but as this timeline is out of our hands, we recommend doing this before anything else. If you choose to go with a subdomain leveraging an existing domain, this can further extend the timeline as you will need to work with the internal team who manage your domain to make updates.
Send your desired URL to the live chat team who will set this up for you.
2. Whitelist to avoid access issues #
Whitelist the CrowdComms platform to make sure there are no issues for your target audience accessing the platform.
Access whitelisting information here
3. Customise Email Sender Domain #
The CrowdComms platform will send email comms for various actions. For example, when you send an email communication (optional), or when an attendee resets their password. As standard this comes from [email protected], to improve deliverability we highly recommend replacing this with your own domain.
Guide to manage this is here
